RETURN POLICY

 

​General Return Policy

• If you wish to return a regular priced item, please reach out to hello@lumberjillapparel.com to receive return instructions and a shipping label. Do not return your item before receiving the instructions.

• All returns must be initiated within 7 calendar days of the delivery date shown by the carrier's tracking information. The item must be in unworn, unwashed and in perfect original condition.

• Original shipping charges are non-refundable. A $15 return shipping and restocking fee will also be deducted from the refund amount.

• Returns must be posted within 5 business days of receiving the instructions and label. Late or unauthorized returns will incur a $25 fee, which will be deducted from the refund amount.

• Returns will be inspected to insure the item can be re-sold, and a refund will be issued within 5 business days.

• Items purchased during the holidays (from November 1 - December 31) qualify for an extended return policy. Items must be returned in their original condition, unworn and unwashed by January 31.

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Exchange Policy

• Due to our small-batch made in Canada production, we are not able to offer exchanges. Should you require a different size or colour, we kindly ask that you place a new order for the item.

• If an Email Sign-Up Code was used in your returned order, please reach out to us at hello@lumberjillapparel.com so we can arrange to have the code carry over to the new order.

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Final Sale Policy

• All sale items or any item marked "Final Sale" at time of purchase are not eligible for return. These items include, but are not limited to, Odds & Ends Sales, Annual Rundle Wrap sale, Black Friday Sales, Boxing Week Sales, and Instagram Sales.

• ​LumberPup Wraps are final sale. Please measure your pooch carefully against the LumberPup Wrap size chart before purchase.

• Very Local Advent Box

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Defect Policy

• If you find a defect in a product, please contact us at hello@lumberjillapparel.com within 7 days of receiving your product and we will gladly help resolve the issue.

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SHIPPING POLICY ​

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Canada

LumberJill Apparel offers multiple shipping options to get your orders to your door on time, and safely.​ Shipping options are listed below. If you wish to upgrade package speed, please select an alternate method at checkout. Please note that not all products qualify for upgraded shipping speed. Refer to the Ship Time on the individual product page to see if item qualifies.​

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LumberJill Apparel Ltd. is responsible for all shipped goods up until the shipping company demonstrates receipt of goods. Once goods are in the hands of the courier, LumberJill Apparel Ltd. is not responsible for shipping delays. If you have selected Flat Rate shipping, LumberJill Apparel Ltd. is not responsible for lost or stolen packages once your order has left our warehouse and is in the hands of the courier.

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If you wish to insure your package, select Flat Rate + Insurance or Express Shipping. Should a shipment be lost or stolen a reimbursement or replacement will be considered for insured shipments only.

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All shipping options come with tracking. You will receive an email with tracking information when your order is shipped. In the event you don't receive an email with tracking, please check your spam folder or reach out at hello@lumberjillapparel.com

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If you have unanswered questions, please see our FAQs page or email us at hello@lumberjillapparel.com

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SHIPPING OPTIONS FOR CANADA