Frequently asked questions
How long will it take my order to ship?
We will do our very best to get your items to you as quickly as possible!
If live in the Edmonton area, can I pick up locally?
Yes! Absolutely. Please select the “I am local; I can pick up!” shipping option when asked for your shipping choice. We will contact you when your item is ready to arrange pick up.
Which methods of payment are accepted?
Payment is processed at time of check-out. You can use credit card or PayPal.
I need my order quickly (it’s a gift!)
While we cannot guarantee that your product can be shipped faster than normal, we will do our very best to accommodate your quick shipping/pick-up needs. Please email firstname.lastname@example.org to make arrangements with us!
Where does my order ship from?
What are the shipping costs?
$10 flat rate. Free shipping on orders of $199 or more.
How do I wash my LumberJill products?
What materials make up my Rundle Wrap?
What is your return policy?
Do you take custom orders?
At this time we do not accept custom orders.
Do you ship outside of Canada?
At this time we do not ship to the United States or internationally.