Question 1

How long will it take my order to ship?

Answer

We will do our very best to get your items to you as quickly as possible! If we have your item is in stock, it will ship within 1-3 business days of the order being placed. If your item is on backorder, it will ship as soon as possible (estimated time 2-3 weeks after the order is placed).

Question 2

If live in the Edmonton area, can I pick up locally?

Answer

Yes! Absolutely. Please select the “I am local; I can pick up!” shipping option when asked for your shipping choice. We will contact you when your item is ready to arrange pick up.

Question 3

Which methods of payment are accepted?

Answer

Payment is processed at time of check-out. You can use credit card or PayPal.

Question 4

I need my order quickly (it’s a gift!)

Answer

While we cannot guarantee that your product can be shipped faster than normal, we will do our very best to accommodate your quick shipping/pick-up needs. Please email lumberjillapparel@gmail.com to make arrangements with us!

Question 5

Where does my order ship from?

Answer

The beautiful community of St. Albert, Alberta. Products are shipped through Canada Post.

Question 6

What are the shipping costs?

Answer

$10 flat rate. Free shipping on orders of $199 or more.

Question 7

How do I wash my LumberJill products?

Answer

Maligne Coat: Machine wash cold water; hang to dry. DO NOT put your Maligne coat in the dryer - it will shrink! Rundle Wrap: This item is machine washable. Wash in warm/cold water, tumble dry.

Question 8

What materials make up my Rundle Wrap?

Answer

We have sourced the highest quality flannel and fleece we could find (and we tried and tested A LOT of fabrics!). Our flannel is 100% cotton and fleece is 70% Polyester and 30% recycled poly.

Question 9

What is your return policy?

Answer

We are confident that once you feel and experience your LumberJill Apparel items, you will not look back. If you find a defect in the product, please contact us within 5 business days of receiving your product and we will gladly help resolve the issue. If you wish to return or exchange, the item must be shipped back to us within10 business days of receiving your order. The product must be in the original packaging and original condition. Return postage will need to be paid by the customer. For exchanges, shipping costs will apply to ship the new order.

Question 10

Do you take custom orders?

Answer

At this time we do not accept custom orders.

Question 11

Do you ship outside of Canada?

Answer

At this time we do not ship to the United States or internationally.

Frequently asked questions