Question 1

How long will it take my order to ship?

Accepted Answer

We will do our very best to get your items to you as quickly as possible!  In stock items will be at your doorstep within 4-17 business days with Flat Rate shipping. Presale items will usually ship within 3-6 weeks. For presale items the ship time will be indicated on the product description.Refer to our Shipping Policy for more information.

Question 2

Where does my order ship from?

Accepted Answer

The beautiful community of St. Albert, Alberta. Products are shipped through Canada Post and UPS

Question 3

If live in the Edmonton area, can I pick up locally?"

Accepted Answer

Yes! Absolutely. Please select the “I am local; I can pick up!” at checkout. We will contact you via email when your item is ready for pick up. Pick-up location is at Simone & Ivy at #20, 580 St. Albert Trail, St. Albert, AB T8N 6M9, Canada. Click here for directions.

Question 4

I need my order quickly (it’s a gift!)

Accepted Answer

While we cannot guarantee that your product can be shipped faster than normal, we will do our very best to accommodate your quick shipping/pick-up needs by offering various shipping options. Please refer to our Shipping Policy to see shipping options and times and don't hesitate to email hello@lumberjillapparel.com to make arrangements with us!

Question 5

Why isn't my sign-up discount code working?

Accepted Answer

Your WELCOME10 and LJASMS10 discount codes are valid on most regular-priced items, but there are a few exceptions.Your code won't apply if:The item is already on sale or discounted.The item is part of a bundle or value set.The item is a specialty or limited-edition box (such as the LJA Very Local Advent Box).You're trying to combine it with another offer or discount, including Loyalty Rewards.You already used the code on a previous order
Only one discount or promotional offer can be used per order.If you think your code should be working but isn't, we'd love to help! Send us a message at hello@lumberjillapparel.com and we'll be happy to take a look.

Question 6

What are the shipping costs?

Accepted Answer

We offer flat-rate shipping across Canada for $15 on orders under $200, and free shipping on orders over $200 (before taxes and after discounts).Customers may also choose upgraded shipping options at checkout, including package protection and express shipping, with rates calculated based on the selected service and destination.Please note that original shipping charges are non-refundable.Check out our Shipping Policy for more information.

Question 7

What materials make up my Rundle Wrap?

Accepted Answer

We have sourced the highest quality flannel and fleece we could find (and we tried and tested A LOT of fabrics!). Our flannel is 100% cotton and fleece is 70% Polyester and 30% recycled polyester.

Question 8

Which methods of payment are accepted?

Accepted Answer

Payment is processed at time of check-out. Payment options include:Credit/Debit CardsPayPalApple PayGoogle PayAfterpay

Question 9

How do I wash my LumberJill products?

Accepted Answer

Most LumberJill garments are best cared for by washing in cold water on a gentle cycle and hanging to dry. This helps preserve the fit, fabric, and longevity of your garment.Our Rundle Wraps, Muskoka Towel Wraps, and Muskoka Hair Towels are pre-shrunk and may be machine washed and tumble dried.Please note that garments containing cotton or other natural fibres (such as the Maligne Coat) should not be put in the dryer, as shrinkage may occur.When in doubt, always refer to the care label sewn into your garment.

Question 10

What is your return policy?

Accepted Answer

We are confident that once you feel and experience your LumberJill Apparel items, you will not look back. If you find a defect in the product, please contact us within 7  days of receiving your item and we will gladly help resolve the issue. Regular-priced items may be returned within 7 days of delivery, provided they are unworn, unwashed, and in original condition. Returns must be authorized by contacting hello@lumberjillapparel.com before sending your item back. A $15 return shipping and restocking fee applies, and original shipping charges are non-refundable.Please refer to our Return Policy for more information.

Question 11

Can I exchange an item?

Accepted Answer

Due to our small-batch, made-in-Canada production, we do not offer exchanges for different sizes or colours. If you require a different item, we kindly ask that you place a new order and initiate a return for your original purchase if it meets our Return Policy conditions.If you used an Email Sign-Up Code on your original order, please contact us and we’ll be happy to help carry the code over to your new order where applicable.

Question 12

Can I return presale items?

Accepted Answer

Yes! Presale items follow the same return policy as our regular-priced items unless otherwise stated on the product listing. Returns must be initiated within 7 days of delivery, and items must be unworn, unwashed, and in original condition.Please note that due to our small-batch, made-in-Canada production, we do not offer exchanges. If you require a different size or colour, we kindly ask that you place a new order for the desired item.Please see our Return Policy for complete details.

Question 13

Do you take custom orders?

Accepted Answer

At this time we do not accept custom orders.

Question 14

Do you ship outside of Canada?

Accepted Answer

At this time, we do not offer standard international shipping through our website. If you are located outside of Canada, please reach out to us at hello@lumberjillapparel.com and we would be happy to provide a shipping quote where possible.At present, we have temporarily paused shipping to the United States due to recent tariff changes that have significantly increased the cost and complexity of shipping our Canadian-made goods across the border.We love our U.S. customers and are hopeful this pause is temporary. We look forward to resuming U.S. shipping as soon as it becomes feasible to do so.

Question 15

How do I redeem a gift card?

Accepted Answer

You will find a checkbox to redeem a gift card at the "Payment" section during checkout. If you have any issues redeeming a gift card please contact us at hello@lumberjillapparel.com

Question 16

What's my size?

Accepted Answer

We are very true to size at LumberJill Apparel and feel confident if you select your regular size, your item will fit great. If you are between sizes, we usually recommend sizing up. Please refer to our sizing charts for more information. Note that some garment measurements are body measurements and some are actual garment measurements taken while the item is laid flat.

Question 17

I'm getting an error message when updating my profile that my phone number is invalid

Accepted Answer

You must add "+1" in front of your phone number (eg. +1 (780) 555-5555)

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FAQ

Frequently asked questions